Use of services of Adria Luxury Rent d.o.o., Andrije Hebranga 12, 23000 Zadar, Croatia, OIB: 27401257007 ("ALR" or "we") and your interaction with us is subject to these Terms and Conditions ("Terms"). The terms are an integral part of the contractual relationship that arises at the time of arranging the accommodation service for one of the villas from our offer ("Accommodation").
ALR pays special attention to protecting your privacy and protecting your personal information. You can read more about how and why we process your personal data under Privacy Notice and Cookies, which are also available on our website.
Expressions used in these Terms, which have a gender meaning, refer equally to the masculine and feminine gender.
The laws and other regulations of Republic of Croatia, as well as the law of the European Union applicable in the Republic of Croatia, are applied as the governing law for these Terms
By using this website, you accept and agree that (a) this is a fair balance because the website is available to you, free of charge; and (b) IF THERE ARE ANY PARTs OF THESE TERMS, INCLUDING THE DISCLAIMER, WITH WHICH YOU DO NOT AGREE, PLEASE DO NOT USE OUR SERVICES.
No changes to these Terms and Conditions may be made by any of our employees, authorized representatives, or agents, nor may they deviate in any way from their application. Any possible changes to these Terms will be published exclusively on this website, and the change will be previously decided exclusively by designated authorities within ALR.
The Accommodation we offer is not owned by ALR, it is owned by our partners. ALR is the party making the Accommodation available to you in its own name on behalf of the partner for the partner’s benefit and risk. ALR has an agreement with the partner which gives ALR the right to sell the rental of the Accommodation in its own name.
It is possible that some Accommodation has special conditions that will also, in addition to these Terms, apply to your Accommodation. ALR will inform you about this during the Accommodation arranging process. In the event of any inconsistency between these special conditions and these Terms, the special conditions will prevail unless they are against the law or inapplicable, in which case our (these) Terms will prevail. In addition, there may be house rules or conditions of use of the Accommodation that must be respected, and which will be presented to you in the Accommodation itself.
When you visit our website, contact us via it, send us an e-mail or contact us by telephone, you communicate with us electronically, i.e. you express your will to enter into an electronic form of communication with ALR.
Therefore, we will also communicate with you directly by e-mail, telephone or indirectly by posting a notice on this website. However, the process of arranging Accommodation is done exclusively per e-mail or using the Instant booking option on our website (for more on this, please, refer to the questions and answers below).
Finally, we use the electronic form of communication to provide you with all notices and announcements, especially, to help you with your arrival and stay in the selected Accommodation. We also use is to answer all your questions or provide you with the requested service.
If you book Accommodation with ALR we will do our best to make the process as easy as possible. For this purpose, ALR provides you with an overview of the conditions and procedure for booking Accommodation, , payment method regulations and conditions for cancelling Accommodation. For the sake of clarity, the booking and payment process is described in the form of answers to the most frequently asked questions:
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Where can I find the offer of Accommodation and service prices? All Accommodations from our offer are published on our website. For each Accommodation, a detailed description of the content, location and price is given, and the corresponding photos of the Accommodation are attached. ALR reserves the right to change the price list of services and information without prior notice on the website. However, the change in the price list of an Accommodation and services will in no way affect the already made reservations and / or arranged Accommodation. Changes in service prices may also be affected by changes in foreign exchange rates, for which ALR is not responsible. In the event of a price error or any other omission, ALR reserves the right to adjust prices or make any other corrections. |
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What is included in the price of Accommodation? The price of the accommodation includes the costs of water, gas, electricity, internet, maintenance of the pool and outdoor space, as well as the use of bed linen, towels and kitchen towels, spices and the like. Prices include VAT (where applicable) Some Accommodations charge extra for additional services such as final interior cleaning, pool heating, bringing pets, tourist tax, etc. Services that are charged extra will be specifically indicated in the special conditions of each Accommodation or communicated by our staff. Therefore, when choosing your Accommodation, please familiarize yourself with the services that are not included in the price of the Accommodation. |
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What is the procedure for arranging and booking Accommodation? Booking Accommodation is done exclusively by e-mail or via the Instant booking option on our website. In relation to the first option, we will send you an offer for a stay in the selected Accommodation by e-mail, which you can accept only by e-mail. You provide us with the information we need to arrange an Accommodation exclusively by e-mail. Otherwise, Accommodation arrangement will not be considered valid. You can also complete the entire arranging process (including the delivery of the necessary data) via the Instant booking option on our website. It is possible to obtain information by telephone, but not to make a reservation of an Accommodation. Please note that when booking, you are required to provide the number of guests, which must not exceed the maximum prescribed conditions of each Accommodation. Please note that you are responsible for providing us with accurate and true data. If you do not provide accurate and true data, you are responsible for all costs, i.e. consequences arising from the provided inaccurate data. Upon confirming the offer valid for the selected period in a particular Accommodation, ALR will send you an offer for payment with the listed non-refundable advance amount to your email address. Advance payment amount is included in the price of Accommodation. We will also charge you a non-refundable service fee for our agency's service. The exact amount of the service fee is 40 EUR (inc VAT) for each booking and it will be specifically communicated to you before you pay. You are obliged to pay the amount of the advance and the service fee within 3 (three) workdays. Accommodation is considered as agreed upon after you pay the amount of the advance and service fee. Once the payment is visible in our bank account, we will send you a confirmation (voucher) containing information about the reservation, the amount you paid, the remaining amount you still need to pay and the payment dynamics ("Confirmation"). |
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How do I pay the rest of the Accommodation price, at once or in several instalments? Regarding the payment of the remaining amount of the price of the Accommodation, please note that the terms of payment vary depending on which Accommodation you choose. Feel free to contact us by e-mail if you are interested in how to pay the rest of the Accommodation price for a particular Accommodation. The final invoice for the Accommodation service will be issued by ALR and delivered to you upon completion of the Accommodation service. The invoice will be for the full amount of the Accommodation price (including the total amount of the already paid advance payment). |
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What if I am late with paying the advance payment or the remaining amount? If you do not pay the advance amount and the service fee within 3 (three) workdays, ALR will cancel your reservation. If you do not pay the remaining amount of the Accommodation price within the deadlines that you will be notified about during the Accommodation arrangement and through the Confirmation, ALR reserves the right to cancel the Accommodation service while retaining the full amount of the advance. In any case, in situations where you are obliged to pay the rest of the price of the Accommodation prior arrival to the Accommodation, ALR will make sure to remind you in a timely manner of the payment obligation so as not to cancel your reservation of the Accommodation. |
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How can I cancel the Accommodation after having paid the advance payment or the remaining amount? You can cancel the Accommodation Service only in writing by sending an email to the ALR address. |
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Will I receive a refund of the advance payment or the remaining amount for the Accommodation in case of cancellation? The advance payment and service fee as well as the paid remaining price of the Accommodation are not refundable in case of cancellation of the Accommodation, regardless of the reason for cancellation. |
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What are the terms of payment by bank transfer and can I pay by credit card? ALR accepts credit card payments (Visa, Maestro, MasterCard) or bank transfer. If you pay by bank transfer, you are responsible for all costs of the bank transaction. A full payment for your Accommodation must be credited to the ALR account. If you decide to pay by credit card, please note that our prices, for ease of use for all guest profiles, are expressed in different currencies. However, payments are made exclusively in EUR (euro). The amount debited from your credit card account is obtained by converting the price from a foreign currency to EUR (euro) according to the current exchange rate. When charging a credit card, the same amount is converted into your local currency according to the exchange rate of the group to which your bank belongs. There is a possibility of a slight difference from the original price in our offer or on the website. ALR has provided high security standards for credit card payments. Namely, the entry and transfer of personal data and credit card number data is protected by the highest security standards provided by WSPay ™ online credit card authorization system in accordance with the requirements of the credit card and credit card company and the PCI DSS standard. Credit card authorization and billing is performed using the WSPay real-time card authorization and billing system. |
In accordance with the Terms stated here, ALR will treat you with good care and expertise, make sure that the Accommodation service is properly performed and within its capabilities will take care of your rights and interests while respecting good customs in tourism.
Our employees will act as a contact point for all your inquiries and needs related to Accommodation.
Any liability for damages is limited to direct, financial losses. Neither ALR nor the Partner can be held liable for any indirect damage (consequential damage) or any damage of a non-financial nature (non-pecuniary loss). Neither ALR nor the Partner can be held liable for changes in circumstances that are not related to the Accommodation itself, just as neither ALR nor the Partner can be held liable for loss of enjoyment during the holiday stay as a result of such circumstances, including but not limited to factors such as roadworks or construction work near the Accommodation, power cuts, closure of shops, facilities, etc., changes in opening hours, changes in swimming opportunities including a ban on swimming, changes in fishing rights and weather conditions including, but not limited to, floods, forest fires and drought. Neither ALR nor the Partner can be held responsible for cases of insect infestation in the Accommodation or on the property, nor for theft of or damage to the tenant’s property or similar circumstances.
ALR (including its affiliates) and its partners shall not be liable for any damage and / or delay in providing the Accommodation service caused by force majeure. A force majeure event includes, but is not limited to, act of God, government action, war, political unrest and riots, civil strife, industrial disagreements, labor disputes, strikes, natural or nuclear disasters, fire, theft, disease epidemics and pandemics, other diseases, equipment malfunctions or breakdowns, weather conditions, quarantine, medical or customs regulations, technical or administrative problems with transportation, airport closures, ferryboat schedule changes, vehicle failures, water shortages and other changes beyond our control. ALR and its partners are not obliged to provide you with a refund (advance and / or balance, the full amount of the Accommodation) if you cannot use the Accommodation due to force majeure that does not prevent the provision of the Accommodation service.
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations, provided actual variations have occurred.
Certain Accommodation may require a security deposit to insure the Accommodation against any damage, accidental breakage or similar events caused by your negligence, loss of property, additional cleaning, or outstanding bills that may have occurred during your stay. In doing so, if such damage occurs and exceeds the amount of the paid security deposit, you will be liable to reimburse the full cost of the damage.
The existence of a request for the security deposit amount will be confirmed to you during the process of booking yourAccommodation.
If there is no need to keep the security deposit, it will be returned to you after the end of your stay in the Accommodation. An assessment will be made of whether it is necessary to return or keep the security deposit and in what amount, if possible before you leave the Accommodation. In this case, the amount of the security deposit will be returned to you. However, if this is not practical due to early / late departures, the Accommodation will be inspected after your departure, and a refund of the security deposit amount will be made by ALR subsequently to your account. While retaining the full amount of the security deposit, ALR reserves the right to contact you at a later date if during the inspection of the Accommodation it is found that you must compensate the difference to the actual amount of damage.
If you discover any problems or damages on arrival, you are obliged to report them immediately to the partner or agency to avoid any misunderstandings after the end of the stay.
A valid passport or identity card (for EU citizens) is required to enter Croatia. We advise you to check your passport and / or ID card before confirming your reservation or arranging Accommodation and to determine whether it will remain valid during the entire travel period. It is advisable to do the same for passengers who come with you. ALR is not responsible if you will not be able to use the Accommodation service due to inappropriate travel and / or personal documents.
We also advise you to check with your designated embassy before booking whether you need a visa to enter the Republic of Croatia. ALR is not responsible if you will not be able to use the Accommodation service due to non-compliance with possible conditions for obtaining a visa to enter the Republic of Croatia.
You are obliged to comply with customs and foreign exchange regulations. If you cannot continue the trip due to non-compliance with the regulations, you will bear all the costs and consequences that arise as a result.
ALR is not obliged to provide you or the passengers accompanying you with travel insurance for the needs of staying in the Accommodation.
However, obtaining travel insurance is not a prerequisite for arranging Accommodation. Also, ALR employees are not qualified, authorized, or obliged to answer technical questions about the benefits, exclusions and conditions of any insurance offered, nor to assess the suitability of the existing insurer of the insured party.
If you have a certain medical condition that is causing you travel problems or difficulties, and you are considering travel, we advise you to consult your doctor before traveling. This is especially true if your health condition requires daily routine care, emergency care or it is a high-risk pregnancy.
ALR and its partners are unable to provide medical services or emergency care in case of need. As passengers, you are solely responsible for any risks, incidents or consequences incurred during your stay at the Accommodation, which are related to your health or otherwise aggravated physical condition.
ALR is also not obliged to provide you, or the passengers accompanying you, with health insurance during your stay in the Accommodation. ALR employees are not qualified, authorized, or required to answer technical questions about the benefits, exclusions, and conditions of any insurance offered, nor to assess the suitability of the existing insurer of the insured party.
In accordance with Art. 6, point 1, item 3 of the Law on the provision of services in tourism NN no. 130/17 and Art. 10 paragraph 3 of the Consumer Protection Act (Official Gazette 41/14), we inform consumers that they can file a complaint about the quality of our services in writing at our company address and the receipt of the objection will be confirmed to them in writing without delay.
An objection may be lodged by mail to the following address:
Adria Luxury Rent d.o.o.,
Andrije Hebranga 12,
23000 Zadar, CROATIA
or to the e-mail address: alr@croatialuxuryrent.com
The receipt of the service users complaint will be confirmed in writing without delay.
We will provide a written response to the consumer's complaint no later than 15 days from the date of receipt of the complaint.
The competent institution, under whose official supervision the activity of the travel agency Adria Luxury Rent d.o.o. is: Tourist Inspectorate, State Inspectorate, Šubićeva 29, 10 000 Zagreb
The Commercial Court in Zadar, with the application of Croatian law, is competent to entertain all disputes related to the application of these Terms.
These Terms take effect on the day of publication on the ALR website.
Any amendment to these Terms will be made public and communicated in accordance with the regulations of these Terms.
In Zadar, August 1st, 2023
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