This privacy notice explains how ADRIA LUXURY RENT d.o.o (part of the Awaze group), with its registered office in Zadar, Andrije Hebranga 12, OIB 27401257007 (hereafter ‘we’, ‘us’ our ‘our), processes your personal data.
We keep our privacy notice under review and updated versions will be available on our website.
1. What data do we collect and why?
The type of data we process and why will depend on the type of interaction we have with you and the service we provide to you, as detailed below.
| Why we use your information? | What data do we use? | Legal basis and legitimate interest, where applicable |
|---|
| Bookings | ||
|---|---|---|
| We use this information to process your reservation request, including processing payment for your stay, issuing any refunds you may be entitled to, sending service messages and processing any queries or claims regarding your reservation. | Name, contact details, date of birth, place of birth and residence, citizenship, PIN and personal document data (e.g. passport, identity card), payment data. We will collect this information directly from you, those travelling in your party or a third party you have booked through. The provision of this information is a contractual requirement to make a booking and if you do not provide us with it, then we may not be able to provide the service. |
Contract Legal obligation Legitimate interest in ensuring the reservation is executed efficiently, providing relevant information and resolving claims |
| Lettings | ||
|---|---|---|
| We use this information to manage lettings, including entering into a contract with you, processing reservations made for your property, paying you, sending service messages and processing any queries or claims regarding lettings. | Name, contact details, ate of birth, place of birth and residence, citizenship, PIN and personal document data (e.g. passport, identity card), payment data. We will collect this information directly from you or someone who has referred you to us. The provision of this information is a contractual requirement to let your property and if you do not provide us with it, then we may not be able to provide the service. |
Contract Legal obligation Legitimate interest in ensuring the letting is executed efficiently, providing relevant information and resolving claims |
| Reviews | ||
|---|---|---|
| After your holiday, we will contact you to ask you to leave a review | Name and contact details (including address, email, phone / mobile number) | Legitimate interest in examining your satisfaction with our service and improving our service |
| Marketing | ||
|---|---|---|
| We will send you marketing emails and use information gathered from cookies to display tailored advertisements to you. | Name, email address, booking information, cookie data | Consent |
| Cookies | ||
|---|---|---|
| We will use cookies to enhance your browsing experience and improve our service (see section 7 for more details) | Device information Website and communication interactions |
Legitimate interest in ensuring the optimal and efficient operation of the website Consent |
| Testing and improvements | ||
|---|---|---|
| We may use your data to analyse our services, including any security or technical issues, and to test and implement improvements to our services. | Name, contact details, booking details, cookie data. Please note, much of this data will be used on an aggregated level | Legitimate interests in improving and protecting our business. |
| Legal issues | ||
|---|---|---|
| We may use your data to comply with a legal obligation, process or request, such as accounting requirements or enforcing our terms and conditions | Any of the above mentioned data | Legal obligation Legitimate interest in ensuring our terms are adhered to |
| Crime | ||
|---|---|---|
| We may use your data to detect, prevent or report crime, including fraud, and assist the authorities | Any of the above mentioned data | Legitimate interest in protecting our business and customers and assisting law enforcement and government bodies |
2. Transfer of your personal data
We are part of the Awaze group of companies and your personal data may be shared with any group company and its employees and service providers.
Depending on your interaction with us, we will also share some personal data with third parties for the purpose of providing quality and timely service, including:
3. Your data and third countries
Depending on your interaction with us, we may need to share your personal data outside of the European Union (EU). We only do this where we are satisfied that there are appropriate measures in place to protect your data and one of the following transfer mechanisms applies:
For details of the relevant transfer mechanism, please contact us using the contact details in section 8.
4. How long we keep your data
We will not keep your data longer than is necessary. Our retention periods vary depending on the purpose for which it was collected and any statutory or legal requirements. For example, accounting records must be kept for a minimum of 10 years.
5. Children
Our services are not intended for children under 16 years of age. However, in some cases, it is necessary to process the data of children staying in the selected facility. We will only process this information if it is provided by, or with the consent of, a parent, legal representative or guardian. If we learn that we are processing data about a child under the age of 16 without such consent, we will delete it.
6. Your rights
In certain circumstances, you have the following rights regarding your data:
If you wish to exercise any of your rights, please contact using the information in the section 8. To process your request, we may need to confirm your identity. If your request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act upon it.
7. Cookies
Like most websites, we use cookies and other similar technologies (collectively referred to as cookies). Cookies help make the website work optimally and enable us to make improvements to the site to improve your browsing experience, for example to navigate the website efficiently and remember your language settings.
Our website uses the following types of cookies:
By clicking ‘accept’ you consent to our use of cookies. You may at any time block specific or all cookies completely by changing the browser settings on your device. The location of these settings will depend on the browser you use. The duration of each cookie can also be found in your browser settings. However, you should be aware that if you block some cookies, there may be functions and services that you will be unable to use on the website.
For more general information about cookies and how to disable them through your browser, visit allaboutcookies.org. You can also turn off Google Analytics and Google AdWords for Display Network advertising and customize ads for the Google Display Network using the Ads Preferences Manager (https://adssettings.google.com/authenticated).
8. How you can contact us
We are at your disposal at any time to contact us regarding the processing of your personal data or if you wish to exercise your rights.
| privacy@croatialuxuryrent.com | |
| Address |
ADRIA LUXURY RENT d.o.o. Andrije Hebranga 12 23 000 Zadar |
You also have the right to raise concerns with a supervisory authority, which is the Personal Data Protection Agency (AZOP) in Croatia.
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